Terms of service

1. General

1.1. These terms set out the conditions for buying goods in the online shop houseofnor.lt.
1.2. The seller is MB Skaitmenų namai LT, company code 307409515, registered at Gardino g. 56H-18, LT-66221 Druskininkai, Lithuania, email info@houseofnor.lt, phone +370 68 546202.
1.3. The buyer is the person placing an order in the online shop. By placing an order, the buyer confirms having read and accepted these terms.

2. Formation of the contract

2.1. The contract is concluded when the buyer places and pays for an order and the seller sends an order confirmation by email.
2.2. If an item is no longer available, we will let you know and refund the amount paid.

3. Prices and payment

3.1. Prices are shown in euros. The final order total including delivery is shown before payment.
3.2. Available payment methods are shown at checkout. Orders are processed once payment is received.
3.3. We issue an invoice for every order, which you will receive by email.

4. Delivery

4.1. Delivery methods, prices and times are set out in the shipping policy.
4.2. The risk of accidental loss of or damage to the goods passes to the buyer when the parcel is collected.

5. Right of withdrawal and returns

5.1. The buyer may withdraw from the purchase within 14 days as described in the refund policy.
5.2. The right of withdrawal does not apply to opened (unsealed) cosmetics for health protection and hygiene reasons (Civil Code, Article 6.228¹⁰).

6. Product quality

6.1. We sell original manufacturers' products. Descriptions, ingredients and usage information are based on the manufacturer's data.
6.2. Colours and packaging shown on screen may differ slightly from the real products.
6.3. Cosmetics can cause individual reactions. We recommend trying a new product on a small area of skin first. Information on this website is not medical advice.
6.4. The buyer's rights regarding goods that do not conform to the contract are governed by the laws of the Republic of Lithuania.

7. Liability

7.1. The seller is not liable for damage resulting from use of the products contrary to the manufacturer's instructions.
7.2. These terms do not limit consumer rights under the laws of the Republic of Lithuania.

8. Personal data

8.1. Personal data is processed in accordance with the privacy policy.

9. Disputes

9.1. Please send complaints to info@houseofnor.lt. We will reply within 14 days.
9.2. If a dispute cannot be resolved between us, the consumer may contact the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, www.vvtat.lt) or the courts.
9.3. The laws of the Republic of Lithuania apply.

10. Changes to these terms

10.1. The seller may change these terms. An order is governed by the terms in force when it was placed.