Delivery
We ship to parcel lockers across Lithuania:
- LP Express (Lithuanian Post) parcel lockers
- Venipak parcel lockers
- DPD parcel lockers
Delivery to a parcel locker costs €2.99. Delivery is free on orders of €50 or more. The exact delivery price is shown in the cart before payment.
We dispatch orders within 1–3 business days of payment. Parcels usually reach the locker within 1–2 business days after dispatch. Once your order ships, you'll receive tracking details by email.
Parcels are packed in sturdy boxes so your cosmetics arrive safely.
14-day returns
You can withdraw from your purchase within 14 days of receiving the goods, without giving a reason. Email us at info@houseofnor.lt with your order number and the items you are returning.
- Send the items back no later than 14 days after notifying us, to: MB Skaitmenų namai LT, Asiūklės g. 86, Asiūklė, LT-14256 Vilnius district, Lithuania.
- The customer pays the return shipping cost.
- We refund the payment, including standard delivery, within 14 days of receiving your notice, using the same payment method. We may wait until we receive the items or proof that they have been sent.
What we can't take back
For health protection and hygiene reasons, we can't accept cosmetics whose protective film, seal or closed packaging was opened after delivery (Civil Code of the Republic of Lithuania, Article 6.22810). We accept unopened, unused items in their packaging.
If an item is damaged or faulty
If you received a damaged, faulty or wrong item, write to us as soon as possible and, if you can, add a photo. We will replace the item or refund you and pay for the return shipping ourselves. This also applies to opened items.
Questions
Email info@houseofnor.lt or call +370 68 546202.