Shipping policy
Where we ship
We currently ship within Lithuania only.
Delivery methods
- LP Express (Lithuanian Post) parcel lockers
- Venipak parcel lockers
- DPD parcel lockers
The delivery price depends on the method you choose and is shown in the cart before you pay.
Timing
We dispatch orders within 1–3 business days of payment. Parcels usually reach the locker within 1–2 business days after dispatch. Once your order ships, we'll email you tracking details. During holidays and large sales, delivery may take longer; we'll let you know.
Collecting your parcel
Please collect your parcel from the locker within the time set by the carrier. Uncollected parcels are returned to us, and we'll contact you about re-sending or a refund.
Damaged parcels
If the parcel or an item is damaged, take a photo before collecting it and write to us at info@houseofnor.lt.