Refund policy

Right to withdraw within 14 days

You may withdraw from your purchase within 14 days of the day you receive the goods, without giving a reason. To do so, write to us at info@houseofnor.lt before the deadline, stating your name, order number and the items you are returning. You may use the model form below, but it is not required.

How to return

Send the items no later than 14 days after notifying us, to: MB Skaitmenų namai LT, Asiūklės g. 86, Asiūklė, LT-14256 Vilnius district, Lithuania. The customer pays the direct cost of return shipping.

Refunds

We will refund all payments received, including standard delivery, no later than 14 days after receiving your withdrawal notice, using the same payment method you used unless we expressly agree otherwise. We may withhold the refund until we receive the items or proof that they have been sent, whichever comes first. You are only liable for any loss in value caused by handling the goods beyond what is needed to establish their nature and characteristics.

Exception: opened cosmetics

Under Article 6.228¹⁰ of the Civil Code of the Republic of Lithuania, the right of withdrawal does not apply to sealed goods that were unsealed after delivery and are not suitable for return for health protection or hygiene reasons. We therefore can't accept cosmetics whose protective film, seal or closed packaging has been opened.

Faulty or damaged items

If you received a damaged, faulty or wrong item, write to us as soon as possible and, if you can, add a photo. We will replace the item or refund you, and pay for the return shipping ourselves. This also applies to opened items. Your statutory rights regarding goods that do not conform to the contract (2 years from delivery) are not limited.

Model withdrawal form

To: MB Skaitmenų namai LT, Asiūklės g. 86, Asiūklė, LT-14256 Vilnius district, Lithuania, info@houseofnor.lt
I hereby give notice that I withdraw from my contract of sale of the following goods: [items]
Ordered on / received on: [ ]
Order number: [ ]
Name and address of consumer: [ ]
Date: [ ]